Trigger Event
Cancelled flight, Flight disruption, Schedule change, Denied boarding, Inconvenience
How It Works
A high level overview on how VAMOS™ works. See Main Features
Credit Value
Automatically determine credit value for customers and agents
Flexible Redemption
Proactive notification, reduced call center calls, customer self-service, options to use in the future
Agnostic Integration
APIs for agnostic integration into Airline ecosystem
Main Features
A high level list of VAMOS™ main features and functionality. See Pricing Plans
Automate Voucher Creation
Airline event triggered data feed & automated voucher creation.
- Drive more efficiency and lesser calls to res center
- Unlock millions in ticket value and inventory for future sales
- Front line agents do not have to decide voucher values
Flexible Expiration Date
Allow fee-based renewal of voucher expiration.
- Expiration criteria and length of renewal controlled through business rules.
- Flexible expiration time (days, month, year).
- Automate voucher renewal process for million of consumers.
- Voucher expiration notification.
- Increases customer satisfaction and loyalty.
Robust Business Rules
Robust business rules enable different voucher types. Airlines can set rules per regulatory / IROPS / operational / marketing policies.
- Thousands of rules. Single repository.
- Rules configured by airlines.
- Business rules determine voucher value instead of front-line agents.
- Rules Engine accessed through an admin portal.
Personalized Voucher Offering
Airlines can entice customer with more personalized voucher offers.
- Value can be based on customer type, spend, seat, O&D
- Value can be connected to loyalty status
- Incentive rules for high value customers
Proactive Customer Notification
Remove customer stress and frustration.
- When flights are cancelled, notify customers instantly that a voucher is available.
- Customers understand the options for available credit without calling the airline.
- Reduces calls to the res center.
- Increases brand loyalty.
Voucher Business Intelligence
Manage and track all vouchers in a single view. Management dashboard.
- Voucher analytics - usage, value, expiration, etc.
- Better business decision making.
- Insights into revenue and liability exposure.
Easy Integration. Powerful API.
Flexibility for individual customizations.
- Developer friendly tools
- Short Integration time frame
- Dedicated independent API service
- Optimized for scalability and speed
- Fully secured environment
Access via web/mobile or digital wallet.
Customers can manage vouchers through friendly interfaces.
- Airlines can control experience through flexible API
- Private Label Interface available - web/mobile
- Customers given simple and easy options to accept, redeem or manage vouchers
Use beyond flights.
Redeem across all airline channels and use beyond flights on other products.
Accept vouchers over cash
Capabilities to entice customers to accept vouchers over cash. Airline retains cash. Earns fees. Improves customer experience, acquisition and retention. A Win-Win!
- Marketing offers
- Transfer vouchers
- Add funds or combine
- Partial credit
Digital Wallet
Digital Wallet can be turned into digital credits for use outside the airline ecosystem. Allow hotel, transportation and meal vouchers to be used across any vendor/retailer.
- Can be issued on digital credit cards
- Deals in place with major banks to provide infrastructure
- Customers no longer restricted to a choice of limited airport vendors, hotels or transport options
- Reduces number of vendor payment and reconciliation
Convert to Loyalty Points or Cash
Points and Miles will be funded by Credit Card Programs negotiated by VAMOS. Tthis unlocks a realm of possibilities. Complement existing loyalty program or generate additional revenue through credit card deals.
- Keep cash from original purchase
- Liability funded by credit card program turns into immediate revenue
- Travelers get additional options to convert vouchers to cash or points
- Credit card companies acquire new customers
Pricing Plans
Value based subscription plans and ala carte modules to suit everyone's needs.
VAMOS™ Basic
Create voucher
Calculate voucher value
Voucher management - user profiles, balances, history, usage, Basic rules engine (IROPS, DOT/EU mandated, inconvenience, customer satisfaction, redemption options)
Basic analytics
Administration portal
White label Web & Mobile
VAMOS™ Plus
Basic Package +
Advanced rules engine " Issue voucher - Incentive value, O&D, - Domestic & International - Expiration dates
Combine rules
Basic currency management (refundable/non-refundable)
Voucher renewal
Advanced analytics
One-time integration fee (PSS, PNR, EMD, etc.)
VAMOS™ Premium
PLUS Package +
Digital credit card for hotels, meals & transport voucher
Points & Cash conversion
Advanced currency management (maintain residual value, global currency conversion, etc.)
Advanced features - ability to select & combine multiple vouchers, etc.
Proactive notification